• Effective and efficient maintenance and repair programs and services.
• Application of effective security strategies.
• Involvement of residents in maintenance, management and security strategies.
• The application of sound design solutions to modernization/rehabilitation and new development efforts.

• Created a new Facilities Management Department combining two previous departments (Maintenance and Modernization).
• Started community building training and site teams to take an inter-departmental, inter-disciplinary approach to problems at public housing sites. Using the community building approach, staff teams will work directly with residents to develop resident-driven strategies for problem solving.
• On January 1, 2001, the Police Department implemented its area-based officer deployment plan. The new deployment plan vests police officers and supervisors with specific responsibility for Authority sites in their assigned areas. In the past, officers responded to incidents occurring during their respective shift and valuable problem-solving information was often not passed on to the officers working other shifts. The new configuration gives the officers and supervisors "ownership" of their areas and better equips them to solve problems, rather than simply handle incidents.
• The resident patrol at the senior sites is being revived/renewed. At the Oak Grove sites, approval has been given to purchase an enhanced video security system, enabling the senior volunteers to better monitor the activities on and around their sites. The Harrison Street building is under review to redesign the lobby/entrance configuration to provide an environment conducive to resident patrol/monitoring functions.
• Energy improvements such as new lighting is being installed in resident’s kitchens and bathrooms.
• The Authority has involved resident’s ideas and selected an experienced developer that procured expert architectural firms and contractors to redesign and rebuild Chestnut Court and 1114 14^th Street, a HOPE VI project.
• Approximately 500 residents were given the opportunity to provide their written comments or suggestions through the Work Order Review Process. Their input was extremely valuable and used to enhance the work order process.
• All occupied units were inspected through the Housing Quality Standards Program at 520 buildings. 14,000 work orders were completed and 29 building exteriors were painted.
• Three properties, comprising 254 public housing units, were completely modernized and reoccupied.

RESIDENTS

• Civic involvement of residents in their community (developments, neighborhoods, city, state, nation, and world).
• Attainment of economic self-sufficiency and sustainability.
• Access to and utilization of, resources of technology, training and education.
• Access to resources for, and the development of skills in, conflict resolution.

• The Resident Advisory Board was created to assist the Authority with developing 5-year goals and provide input into management practices.
• Residents participated in conflict resolution training.
• The Lockwood /Coliseum Computer Center was implemented in collaboration with Power Up and the Bay Area Urban League with technical assistance provided by OCCUR.
• Seven Authority residents attended the Resident Leader Conference provided by the U.S. Department of Housing and Urban Development.
• 16 residents have graduated from the Section 8 Family Self-Sufficiency Program and 66% of current participants have escrow accounts.,

AFFORDABLE HOUSING

• Utilizing the HOPE VI program to replace public housing units and to increase the supply of affordable housing units.
• Undertaking an active role in affordable housing development both directly and through its affiliated non-profit.
• Working cooperatively with other organizations supporting the development of affordable housing in Oakland.

• The Chestnut Court HOPE VI, when realized, will increase the number of affordable units from 83 to 155. The Authority has selected talented developers including Bridge Housing Corporation and Em Johnson Interest, a local minority contractor.
• The Oakland Housing Authority was awarded a 2000 HOPE VI grant for Coliseum Gardens which will provide 148 units of off-site scattered site public housing, 30 units on-site and 105 home ownership opportunities for low-income qualified families.
• The Oakland Housing Authority received 550 new Section 8 vouchers in response to our Fair Share application.
• 49 new Moderate Rehabilitation units and 35 new project-based units were placed at the Oaks Hotel in the City of Oakland.

IMPACT ON THE ECONOMY

• Achieving maximum utilization of the Section 8 Program including adopting strategies for the utilization of the program to increase the supply of affordable housing units.
• Adopting procurement policies and practices that support, to the fullest extent permitted by law, local, minority-owned and women-owned businesses.
• Undertaking strategies to assist residents to obtain employment in order to increase their buying power.

• The Authority is in the process of selecting a consultant who will assist in the evaluation of our procurement process and procedures and the development of new outreach methods.
• Approximately $16.8 million was awarded in contracts to local contractors, architects and vendors for modernization projects at public housing sites.
• The Oakland Housing Authority has achieved 100% Section 8 utilization.

FISCAL INDEPENDENCE

• The Oakland Housing Authority is pursuing Section 8 Housing Assistance Payments (HAP) Contract Administration for Northern California.
• The Authority seeks to more effectively control insurance costs by actively participating in a Liability Pool and its Risk Management Program.
• The Oakland Housing Authority manages a Workers Compensation Pool that has resulted in efficiently controlling workers compensation costs.

HEALTHY, DIVERSE WORKFORCE

• The Authority continues to employ staff fluent in other languages such as Spanish, Vietnamese, Cambodian and Mandarin Chinese.
• The Authority maintains a diverse workforce with 133 female and 190 male employees. Of the 323 employees, 74 are Caucasian, 182 are African-American, 25 are Hispanic, 41 are Asian and 1 is an American Indian.
• A new recruitment was conducted for the Resident Internship Program which provides a one-year workplace experience for residents of public housing and Section 8 participants to obtain the skills necessary to obtain permanent employment.
• Staff has received new computer training including intranet and internet access.
• Training has been provided for Housing Quality Standards, rent calculations, defensive driving and lead-based paint. Additionally, specialized technical training has been provided to appropriate personnel.
• Career and employee assistance programs are available to all Authority staff.

EFFICIENT AND EFFECTIVE OPERATIONS and ORGANIZATION

• The Authority, through an Energy Performance Contract, is making improvements to the HVAC system, lighting and installing low-flow toilets that will result in lower consumption of energy and provide savings.
• Communications between departments have improved through the deployment of a new e-mail system.
• Efficient sharing of information has improved through the deployment of public folders for report dissemination.
• A computerized calendaring system has been installed for departmental appointments, scheduling of shared space, etc.
• An enhanced payroll system has been implemented.
• Operating policies, procedures, practices and organizational structures are continually revised in response to HUD regulations and other requirements.