What happens when the complaint is received?

June 13, 2025

The Supervisor receiving the complaint determines the type of complaint and the conduct involved. First-line Supervisors handle certain types of complaints, while others are investigated by Internal Affairs Unit. Generally, First-line Supervisors address complaints regarding discourteous service and failure to take appropriate action. As the complainant, you will be contacted in reference to the specifics of your complaint. The First-line Supervisor will attempt to handle this matter at his/her level. Once resolved, a record of the complaint and the action taken is made by the Supervisor and forwarded to the Administration and Support Commander. More serious complaints, such as excessive force, criminal conduct, corruption, or ethics violations, are forwarded to the Administration and Support Commander assigns a supervisor to investigate the complaint. The Chief of police is made aware of all complaints regardless of its nature.